Terms & Conditions

Cancellation & Rescheduling

• We understand that plans can change. Please provide at least 48 hours' notice if you need to cancel or reschedule your cleaning.
• Cancellations or rescheduling requests made with less than 48 hours' notice may be subject to a cancellation fee.
• If we arrive and are unable to access the property at the scheduled time, a lockout or cancellation fee may apply.
• We understand that emergencies happen and may consider exceptional circumstances on a case-by-case basis.

Payments

• Payment is due on the day of service unless otherwise agreed in advance.
• We accept Zelle, Venmo, cash, check, and major credit cards.
• Outstanding balances may need to be resolved before additional services can be scheduled.

Pricing & Quotes

• Quotes are based on the information provided about the property and the requested cleaning service.
• Final pricing may vary if the property's actual size, condition, cleaning requirements, requested add-ons, or other circumstances differ from the information originally provided.
• If additional work is needed beyond the agreed service, we will communicate with the client before proceeding whenever reasonably possible.
• Quotes do not guarantee availability until the service date and time have been confirmed.

Property Access

• Clients are responsible for providing safe and timely access to the property at the scheduled service time.
• Access may be provided through a door code, lockbox, key, or another agreed-upon method.
• Please notify us in advance of gate codes, building access requirements, parking restrictions, security procedures, or other instructions that may affect access to the property.
• If we are unable to access the property as scheduled, a lockout or cancellation fee may apply.

Preparing for Your Cleaning

• Picking up clothing, toys, and personal belongings.
• Securing valuables, important documents, and fragile items.
• Providing clear access to the areas included in your cleaning.
• Letting us know in advance about special instructions or areas requiring additional attention.

Excessive clutter or items that prevent access to surfaces may limit the areas we are able to clean. We do not require your home to be fully organized before service, but accessible surfaces allow us to use the scheduled cleaning time more effectively.

Utilities & Working Conditions

Pets

• Please let us know in advance about any pets in the home.
• For the safety of your pets and our cleaning team, pets that may interfere with the cleaning or display aggressive behavior must be safely secured during service.
• Bicca Cleaning is not responsible for pets that escape from unsecured areas or doors while normal access to the property is required.

Additional Services

• Certain tasks are not included with every cleaning service and may require additional time and pricing.
• Optional services may include interior appliances, interior cabinets, interior windows, detailed blind cleaning, laundry service, bed linen changes, organization, garage/patio/lanai cleaning, and other specialty services.
• Additional services should be requested in advance whenever possible and are subject to availability.

Recurring Cleaning

• Recurring cleaning rates are based on the agreed service frequency and the expected level of routine maintenance.
• If the time between visits is extended, multiple cleanings are skipped, or the condition or cleaning needs of the home change significantly, additional time or pricing may be required.
• Recurring service may be adjusted or discontinued by either party with reasonable notice.

Vacation Rental Cleaning

• Vacation rental and turnover services are performed based on the property information, schedule, and instructions provided by the owner, host, or property manager.
• Any damage or maintenance concerns reported by Bicca Cleaning are based on visible observations made during the cleaning service and are not a formal property inspection.
• Supply restocking applies to items provided or otherwise arranged by the property owner or manager.
• Guests should not enter or occupy the property while turnover cleaning is still in progress. The property is considered ready for guest arrival only after Bicca Cleaning has completed the scheduled service.

Early guest access may interfere with cleaning, laundry, bed preparation, safety, and final guest-ready checks. If guests enter the property before the cleaning is complete, Bicca Cleaning cannot guarantee that all scheduled turnover tasks can be completed as intended.

Damage & Breakage

• We take reasonable care while cleaning your home or property. If you believe damage occurred during service, please contact us as soon as reasonably possible and provide photos or other relevant information so the situation can be reviewed.
• Clients are responsible for securing fragile, valuable, sentimental, or irreplaceable items before service.
• Pre-existing damage, normal wear and tear, improperly installed items, or items that are already loose, unstable, or damaged may not be the responsibility of Bicca Cleaning.

Photos & Documentation

Satisfaction

• Your satisfaction matters to us. If you believe an area included in your scheduled cleaning may have been missed, please contact us within 24 hours of service and, when possible, include photos of the area.
• We will review the concern and make reasonable efforts to address eligible missed areas.
• Requests involving additional work, tasks outside the original service, pre-existing conditions, or areas that were not reasonably accessible during the cleaning may require additional service or pricing.

Weather, Emergencies & Unforeseen Events

Changes to Services or Terms

Service Limitations

For health, safety, or liability reasons, certain conditions and tasks are outside the scope of our regular cleaning services, including:

• Biohazardous materials
• Human or animal waste beyond normal household cleaning
• Mold remediation
• Active pest infestations
• Hazardous chemicals or substances
• Unsafe or inaccessible areas
• Heavy lifting or moving furniture/appliances that cannot be safely handled

If we encounter a condition that may pose a health or safety risk, we reserve the right to avoid the affected area or discontinue service until the issue has been resolved.